Would you fight to make your customers happy?

rose9924

By shep hyken  comments make your customers happy first, a little history. I was talking to a colleague and it occurred to me that you shouldn't fight with a company to solve your problem or to make you happy. They should want to make your customers happy. A couple of days later I saw this idea in action, but with a twist. I was on a customer service call with a software company and his representative said, “I need to talk to my manager.” "I am on your side and I will fight to make you happy." did he just say he's going to fight his boss to make me happy? This is the customer service representative I want to speak to every time I call the company. This is the person I want on my side.

This is my “new best friend” at the software company. He not only wants to make me happy. He will fight to make me happy. These are the kind of people and the kind of company you want to associate with. This is exactly the kind of person, at any company, that I want to talk to every time I call for help, have a question, or even a complaint. The word “fight” is interesting to make your clients happy. The official definition – actually, there Netherlands Mobile Number List are two of them, according to merriam-webster – is to fight in battle or physical combat, and to make a determined effort. When it comes to customer service, I agree with the second definition. I want it to be the company that fights or makes “a determined effort” – to take care of me! If I have a problem or complaint, I shouldn't have to fight or make a "Determined effort" with the company to resolve it for me. Actually, it's the other way around.




They should fight and make that “determined effort” to keep me happy. After all, I'm not just representing that sale, but potential future sales. I could also share my experiences with others, which could turn into more sales for them. Would you fight to make your customers happy? If we look at the first definition of struggle, which uses the words battle and physical combat, I can see a company saying, “let's fight bad customer service” to make your customers happy. That second definition should sum it up for everyone. Bad service has no place in any company.  Even as many companies look to temporarily stop production or close their doors. 4 customer experience trends for the remainder of 2020 they want to stay in the minds of their customers. In fact, according to a june 2020 survey conducted by the team, its entire business model needed to be reconsidered through customer experience trends after the pandemic.