Most consumers want to receive order status

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For customers, it is crucial to be able to track delivery.  notifications/track their package. Nearly 63% expect e-mail information at every stage of order fulfillment. In addition, there is a trend of shortening the expected delivery time of products purchased online. European consumers have high expectations regarding delivery times - a 'reasonable' waiting time for an order is 3 to 5 days. Polish consumers generally expect the shortest possible delivery time, while those in the Nordic countries are willing to wait longer for delivery  About 30% of products purchased online are returned, creating after-sales service challenges.

Cooperation with international suppliers is essential because, as research shows, nearly 92% of consumers declare that they will buy again in a given store if the return process is simple.” “Internet penetration varies france phone number list greatly across Europe. The least developed in this respect is Eastern Europe, and the best is Northern Europe, i. the Scandinavian countries. The highest rate is in Sweden and amounts to 99.7%, while the lowest in Ukraine - oscillates around 66%. However, it should be noted that the penetration of the Internet - (permanent access to the network) is steadily increasing.



Source: European Ecommerce Report 2018 “The e-commerce market is developing relatively quickly across Europe, but the growth rate varies quite significantly between individual regions. The maturity of local markets, the current phase of online sales development and infrastructural differences in the area of ​​IT/ICT or supply logistics should be taken into account.” Source: European Ecommerce Report 2018 “The conditions for the development of e-commerce are varied. Italy, Spain and Poland are relatively large markets that have not reached a very high level of development of e-commerce sales.